Hubbazzar Refund Policy,
Service Usage & Order Management Policy
1. Introduction
Hubbazzar is a dropshipping facilitation platform created to support sellers by providing access to products at competitive pricing, enabling flexible pricing strategies and sustainable profit margins. To ensure accessibility and ease of operations, Hubbazzar allows sellers to place orders without any minimum order quantity, including single-unit orders.
By accessing, subscribing to, or using any Hubbazzar service, users confirm that they have read, understood, and agreed to the policies outlined below, which are designed to ensure a smooth, transparent, and professional service experience for all parties.
2. Service Activation & Access
Upon successful activation of a Hubbazzar plan or service, users are granted immediate access to platform features, pricing structures, supplier coordination, training resources, and operational support associated with the selected plan.
As service access and platform benefits are made available instantly upon activation, users are encouraged to review plan details and service offerings carefully prior to activation to ensure they align with their business requirements.
3. Refund Policy & Eligibility
Hubbazzar follows a structured and transparent refund framework that aligns with the nature of digital access and operational services offered through the platform.
Refund considerations are evaluated based on service delivery status, operational execution, and fulfillment of platform responsibilities, rather than individual business outcomes or personal preferences.
3.1 General Refund Consideration
Once a service has been activated and access has been granted, the service is considered delivered, as core benefits such as platform access, pricing availability, training support, and operational assistance are immediately enabled.
Refund requests related to non-usage, partial usage, inactivity, business discontinuation, lack of results, or changes in individual or commercial intent are handled through service guidance and support rather than monetary refunds.
3.2 Exceptional Refund Scenarios
In limited and specific situations, a refund request may be reviewed where it is identified that the intended service delivery was not completed.
This may include cases where:
A user places an order, completes payment, and the product is not dispatched due to an internal operational issue attributable solely to Hubbazzar
All refund requests are subject to internal verification and review. Refund decisions are made only after confirming service non-delivery to ensure fairness and consistency.
4. Service Utilization Responsibility
Users are encouraged to actively utilize Hubbazzar services throughout the active plan period to achieve optimal results. Service availability remains consistent for the entire duration of the plan, regardless of individual usage frequency.
Non-utilization of services, whether intentional or unintentional, does not affect service delivery status and does not constitute grounds for refunds, adjustments, or compensation.
5. Product Ordering & Fulfillment Process
When a user places an order and completes payment:
Hubbazzar initiates order processing and coordinates dispatch to the delivery address provided by the user.
Dispatch and logistics execution follow standard operational timelines.
Once an order has been dispatched, it is considered successfully processed and fulfilled from a service and operational standpoint.
6. Customer Delivery & Acceptance
Delivery outcomes depend on customer availability and acceptance at the delivery location.
In cases where a customer is unavailable, declines, or refuses to accept delivery:
The responsibility for customer communication and resolution rests with the user.
Hubbazzar does not influence customer acceptance decisions and cannot intervene in customer-driven outcomes.
Such delivery outcomes are considered part of the normal delivery process and do not indicate service failure or refund eligibility.
7. Return to Origin (RTO) Orders & Inventory Management
Orders returned due to customer non-acceptance, delivery refusal, or unavailability are classified as Return to Origin (RTO) orders.
To support sellers and reduce potential losses, Hubbazzar manages RTO orders through a structured handling and inventory management system, subject to the conditions outlined below.
7.1 RTO Handling
RTO orders arising from customer-driven delivery outcomes are considered standard delivery events and do not qualify as service failure.
Hubbazzar facilitates receipt and handling of RTO products in accordance with operational procedures to enable efficient reuse where applicable.
7.2 RTO Inventory Management
RTO products are securely stored within Hubbazzar’s RTO inventory for the duration of the user’s active plan period.
Users may reassign an RTO product to a future order without repaying the original product cost.
Hubbazzar manages storage, tracking, and availability of RTO products to support smooth re-dispatch.
Access to RTO inventory services remains available only while the user’s plan is active and valid.
7.3 Delivery of RTO Products to User Address
Users may request shipment of RTO products to their registered address.
Any applicable shipping, handling, or logistical charges associated with such delivery will be communicated in advance and borne by the user.
8. Business Outcome & Performance Disclaimer
Hubbazzar provides access to affordable products, system infrastructure, training resources, and operational support to assist users in building their dropshipping business.
However, business performance, profitability, sales outcomes, and growth depend on multiple factors including individual effort, consistency, execution quality, customer handling, market conditions, and business strategy.
Hubbazzar does not guarantee profits, revenue, or business success and is not responsible for losses or lack of results arising from inconsistent usage, improper execution, or individual business decisions.
9. Code of Conduct & Communication Guidelines
Hubbazzar is committed to maintaining a respectful, professional, and supportive environment for all users and team members.
Users are expected to communicate with Hubbazzar’s support and relationship management teams in a courteous and professional manner.
In cases of abusive, aggressive, or inappropriate language or behavior:
Hubbazzar reserves the right to restrict, suspend, or remove access to certain support channels, including WhatsApp support.
Alternative communication channels may be provided at Hubbazzar’s discretion.
This measure is implemented to ensure a safe and respectful working environment for all parties.
10. Plan Validity, Expiry & Renewal
All Hubbazzar services, including order processing and RTO inventory management, are available only during the active plan period.
Upon plan expiry, access to services and inventory support may be restricted. Users are encouraged to renew their plan in a timely manner to ensure uninterrupted service continuity.
11. Policy Interpretation & Modifications
Hubbazzar reserves the right to interpret, update, or modify this policy as necessary to support operational efficiency, service improvements, and regulatory compliance.
Continued use of the platform following any updates constitutes acceptance of the revised policy.
