1. Refund Eligibility

We offer refunds under the following conditions:

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [number of days] days of receiving the product to request a refund or replacement.

• Incorrect Item: If you receive an item that is different from what you ordered, please contact us within [number of days] days of receiving the product to request a refund or replacement.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Downloadable products or digital content.
• Perishable goods.
• Personalized or customized items.
• Items marked as final sale or clearance.
• Item did not return if customer did not send open box video.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at [contact email/phone number] to request a return authorization.
• Provide your order number and details of the item(s) you wish to return.
• We will provide you with instructions on how to return the item(s) to us.
• Please ensure that the item(s) are returned in their original packaging and in unused condition.

4. Refund Processing

Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. Refunds will be processed within [number of days] days of receiving the returned item(s).

• If your return is approved, we will initiate a refund to your original method of payment.
• Please note that shipping charges are non-refundable unless the return is due to our error.
• Depending on your payment method and financial institution, it may take additional time for the refund to be reflected in your account.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us to arrange for an exchange. Exchanges are subject to availability.

6. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [contact email/phone number]. Our customer service team is available to assist you and address any concerns you may have.

7. Changes to the Policy

We reserve the right to update or modify our Refund and Return Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

Thank you for shopping with us. We appreciate your business and strive to provide you with the best shopping experience possible.

Last updated: [Date]