Hubbazzar Return Policy
(B2B Dropshipping Platform | Seller-Friendly | Process-Driven)
1. Platform Nature & Scope
Hubbazzar operates as a B2B dropshipping facilitation platform, connecting verified suppliers with sellers. Hubbazzar works directly with suppliers to negotiate competitive pricing, enabling sellers to access products at affordable rates without any minimum order quantity (MOQ).
In addition to supplier coordination, Hubbazzar provides logistics support through its partnered shipping network, including ParcelX, to ensure smooth order movement and transparent shipping costs.
This Return Policy explains how product returns are handled within the Hubbazzar ecosystem, taking into account the operational differences between Return to Origin (RTO) and customer-initiated returns.
2. Difference Between RTO and Return (Important Clarification)
To maintain transparency, it is important to clearly understand the distinction between RTO and Return, as both follow different operational and cost structures.
2.1 Return to Origin (RTO)
RTO occurs when:
The end customer refuses to accept the order
The customer is unavailable
The delivery attempt fails due to customer-side reasons
In RTO cases:
The customer does not accept or use the product
The shipment returns to the Hubbazzar warehouse automatically
Hubbazzar provides zero RTO charges as part of its service support
RTO handling is managed by Hubbazzar as outlined in the Refund & Order Management Policy.
2.2 Customer-Initiated Return
A return is different from RTO and occurs when:
The customer accepts the delivery
The product is opened and may be used
The customer later requests to return the product
Returns are optional services offered by sellers to their customers and are not included by default in the dropshipping workflow.
3. Return as an Optional Seller-Provided Service
Hubbazzar does not mandate sellers to offer returns to end customers.
However, sellers who wish to provide additional return convenience to their customers may choose to do so.
In such cases:
Hubbazzar can facilitate the return shipment
The return is treated as a new logistics movement, separate from the original delivery
4. Logistics Flow in Case of Return
When a seller offers a return facility, the logistics process involves two separate shipments:
Forward Shipment
From Hubbazzar warehouse to customer address
Shipment is considered completed once delivered to the customer
Return Shipment
From customer address (pickup location) back to Hubbazzar warehouse
Shipment is considered completed once received at the warehouse
Since two separate shipments are generated, both shipments are chargeable.
Return shipments cannot be treated as RTOs, as RTO and Return are operationally different processes.
5. Shipping Charges for Returns
RTO shipments are supported by Hubbazzar with zero RTO charges
Return shipments initiated after delivery are chargeable
Shipping charges for return pickup and reverse delivery must be borne by the seller
This structure ensures pricing transparency and avoids hidden logistics costs.
6. Damaged, Wrong, or Missing Product Cases
If a customer receives:
A damaged product
An incorrect product
A missing item
the case is reviewed to determine the root cause.
6.1 Supplier-Side Issues
If investigation confirms that the issue originated from the supplier end:
Hubbazzar will coordinate with the supplier
Appropriate resolution will be provided in favour of the seller
6.2 Shipping Partner Issues
If the issue occurred during transit or handling by the shipping partner:
The seller must raise a complaint directly with the shipping partner
Support may be accessed via official email, customer support number, or complaint form
Hubbazzar may assist with guidance but does not control third-party courier investigations.
7. Mandatory Proof Requirement (Unboxing Video)
To ensure fair and accurate resolution, an unboxing video is mandatory for all damage, wrong product, or missing item claims.
The unboxing video must clearly show:
Sealed package
Opening process
Product condition
Without a valid unboxing video:
Claims cannot be verified
Return, replacement, or adjustment requests may not be processed
This requirement protects both sellers and the platform from misuse.
8. Seller Responsibility for Product Quality
Hubbazzar provides products based on market demand and seller requirements.
However, product selection and quality assurance remain a shared responsibility.
Sellers are strongly advised to:
Order at least one sample unit
Perform a basic quality check
Conduct minimal product research before scaling sales
Selling without prior product evaluation increases the risk of returns and customer dissatisfaction.
9. Seller-Side Quality Issues
Returns arising due to:
Poor product selection
Lack of quality verification
Market mismatch
are considered seller-side business decisions and are not treated as platform or supplier faults.
10. Return Misuse & Repeated Requests
Repeated or non-genuine return requests may trigger:
Account review
Operational restrictions
Additional verification requirements
These measures help maintain fairness and efficiency across the platform.
11. Communication & Resolution Timeline
All return-related requests must be raised through official Hubbazzar support channels within a reasonable timeframe.
Resolution timelines may vary depending on:
Nature of the issue
Proof verification
Supplier or courier coordination
Hubbazzar aims to support sellers with transparent communication wherever feasible.
12. Policy Interpretation & Updates
Hubbazzar reserves the right to interpret, modify, or update this Return Policy to align with operational workflows, logistics partnerships, and service improvements.
Continued use of the platform constitutes acceptance of the prevailing policy.
